Upgrade 70-682: An objective look at the exam objectives

June 24, 2010 at 4:02 pm | Posted in Microsoft, Study hints | 6 Comments
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I recently took the new 70-682 exam, Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician.  The exam combines objectives of the 70-680 exam with objectives of the 70-685 exam.  Passing this exam will upgrade your XP Microsoft Certified Desktop Support Technician (MCDST) or Vista Enterprise Desktop Support Technician (EDST) certifications to the EDST Windows 7 certification.

Exam objectives

The 70-682 prep guide specifies what’s on the exam, but I strongly recommend that you look at the more detailed list of objectives from 70-680 and 70-685.  For example, here is the description of the Identifying Cause of and Resolving Desktop Application Issues objective from the 70-682 guide:

  • Solve software installation escalations.
  • Solve software configuration escalations.

Here is the description of the same objective from the 70-685 exam guide:

  • Identify and resolve new software installation issues.
    • This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing
  • Identify and resolve software configuration issues.
    • This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image
  • Identify cause of and resolve software failure issues.
    • This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system

Although I was told by my teachers and have, in turn, preached to my students that if you know what’s on the prep guide, you will pass the test, I suggest you don’t practice what I preach when it comes to 70-682. Instead, you should know all the details of the corresponding objectives from 70-680 and 70-685.  I will add the updated objective list at the end of this blog post.

Exam format

The 70-682 test is presented in two sections; one for the 70-680 and one for the 70-685. Each part is timed separately. Once you finish the first section and move on to the next section, you cannot go back to the first section.  You cannot carry over any remaining time from one section to the other section if you complete the first section before time expires. The clock resets when you go to the next section. Your score report will display a bar graph for the 70-680 section and the 70-685 section.

Are the questions on the 70-682 exam the same as the ones you have seen on the 70-680 and the 70-685?  No, of course not.  As with other upgrade exams, the topics are the same, but the questions themselves are not recycled. In fact, with a few modifications to their traditional multiple choice exams, Microsoft has put together an upgrade exam that tests your Windows 7 knowledge on multiple levels.

Compiled objectives list

The 70-682 is not a difficult exam, but it is important that you know what’s expected of you. Failing an exam is not fun. Failing an exam when you thought you were prepared for it, is even worse! So because I wish for all of you to leave the Prometric test center with a smile on your face, here is my compiled version of the objectives that you should know to be successful on the 70-682 upgrade exam:

Identifying Cause of and Resolving Desktop Application Issues

  • Identify and resolve new software installation issues.
    • This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing
  • Identify and resolve software configuration issues.
    • This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image
  • Identify cause of and resolve software failure issues.
    • This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system

Identifying Cause of and Resolving Networking Issues

  • Identify and resolve logon issues.
    • This objective may include but is not limited to: hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance
  • Identify and resolve network connectivity issues.
    • This objective may include but is not limited to: determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
  • Identify and resolve names resolution issues.
    • This objective may include but is not limited to: checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
  • Identify and resolve network printer issues.
    • This objective may include but is not limited to: hardware failure; server issues; printer failure; network issues; driver issues

Managing and Maintaining Systems That Run Windows 7 Client

  • Identify and resolve performance issues.
    • This objective may include but is not limited to: analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory
  • Identify and resolve hardware failure issues.
    • This objective may include but is not limited to: identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken

Supporting Mobile Users

  • Identify and resolve wireless connectivity issues.
    • This objective may include but is not limited to: signal strength; encryption types; encryption keys; wireless profiles; mobile devices
  • Identify and resolve remote access issues.
    • This objective may include but is not limited to: VPN client not connecting; IPv6 support; access and authentication to network resources

Deploying Windows 7

  • Capture a system image.
    • This objective may include but is not limited to: preparing system for capture; creating a WIM file; automated capture; manual capture
  • Prepare a system image for deployment.
    • This objective may include but is not limited to: inserting an application into a system image; inserting a driver into a system image; inserting an update into a system image; configuring tasks to run after deployment
  • Deploy a system image.
    • This objective may include but is not limited to: automated deployment methods; manually deploying a customized image
  • Configure a VHD.
    • This objective may include but is not limited to: creating, deploying, booting, mounting, and updating VHDs; offline updates; offline servicing

Configuring Hardware and Applications

  • Configure devices.
    • This objective may include but is not limited to: updating, disabling, and uninstalling drivers; signed drivers; conflicts between drivers; configuring driver settings; resolving problem device driver
  • Configure application compatibility.
    • This objective may include but is not limited to: setting compatibility mode; implementing shims; compatibility issues with Internet Explorer
  • Configure application restrictions.
    • This objective may include but is not limited to: setting software restriction policies; setting application control policies; setting through group policy or local security policy
  • Configure Internet Explorer.
    • This objective may include but is not limited to: configuring compatibility view; configuring security settings; configuring providers; managing add-ons; controlling InPrivate mode; certificates for secure Web sites

Configuring Network Connectivity

  • Configure IPv4 network settings.
    • This objective may include but is not limited to: connecting to a network; configuring name resolution; setting up a connection for a network; network locations; resolving connectivity issues; APIPA
  • Configure IPv6 network settings.
    • This objective may include but is not limited to: configuring name resolution; connecting to a network; setting up a connection for a network; network locations; resolving connectivity issues; link local multicast name resolution
  • Configure networking settings.
    • This objective may include but is not limited to: adding a physically connected (wired) or wireless device; connecting to a wireless network; configuring security settings on the client; set preferred wireless networks; configuring network adapters; configuring location-aware printing
  • Configure Windows Firewall.
    • This objective may include but is not limited to: configuring rules for multiple profiles; allowing or denying an application; network-profile-specific rules; configuring notifications; configuring authenticated exceptions
  • Configure remote management.
    • This objective may include but is not limited to: remote management methods; configuring remote management tools; executing PowerShell commands

Configuring Access to Resources

  • Configure shared resources.
    • This objective may include but is not limited to: folder virtualization; shared folder permissions; printers and queues; configuring HomeGroup settings
  • Configure file and folder access.
    • This objective may include but is not limited to: encrypting files and folders by using EFS; configuring NTFS permissions; resolving effective permissions issues; copying files vs. moving files
  • Configure user account control (UAC).
    • This objective may include but is not limited to: configuring local security policy; configuring admin vs. standard UAC prompt behaviors; configuring Secure Desktop
  • Configure authentication and authorization.
    • This objective may include but is not limited to: resolving authentication issues; configuring rights; managing credentials; managing certificates; smart cards with PIV; elevating user privileges; multifactor authentication
  • Configure BranchCache.
    • This objective may include but is not limited to: distributed cache mode vs. hosted mode; network infrastructure requirements; configuring settings; certificate management

Configuring Mobile Computing

  • Configure BitLocker and BitLocker To Go.
    • This objective may include but is not limited to: configuring BitLocker and BitLocker To Go policies; managing Trusted Platform Module (TPM) PINs; configuring startup key storage; data recovery agent support
  • Configure DirectAccess.
    • This objective may include but is not limited to: configuring client side; configuring authentication; network infrastructure requirements
  • Configure mobility options.
    • This objective may include but is not limited to: configuring offline file policies; transparent caching; creating and migrating power policy
  • Configure remote connections.
    • This objective may include but is not limited to: establishing VPN connections and authentication; enabling a VPN reconnect; advanced security auditing; NAP quarantine remediation; dial-up connections; remote desktop; published apps

Happy testing,
–George Monsalvatge

6 Comments »

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  1. Appreciate the details on the upgrade exam! I was really suprised by how much of the 70-680 exam was focused on branch cache!

  2. I had certified on Windows XP, getting my MCDST with the two tests 70-271 and 70-272. I upgraded to MCITP Enterprise Support Technician, mainly studying the books, material, and questions for the 70-620 and 70-622 tests (the tests covering the material in the upgrade exam) and felt prepared. Based on this experience, I took the same tact for the Windows 7 MCITP Enterprise Desktop Support Technician Upgrade. I rushed my preparation this time around, spending a week completely reading each book (the Official Microsoft Press books) then a week studying the books’ questions. I saw this blog post, specifically this quote “Are the questions on the 70-682 exam the same as the ones you have seen on the 70-680 and the 70-685? No, of course not. As with other upgrade exams, the topics are the same, but the questions themselves are not recycled.”, I took pause but expected to be able to come back and comment. I checked and there was no Transcender test covering the upgrade exam (the Transcender exam covering 70-630 prepared me for passing that SharePoint exam). However, I felt if not recycled, the MCITP Enterprise Support Technician for Windows Vista, if not recycled, were very similar to the questions I had seen. I felt the exam was more difficult than the tests I had taken for Vista and XP and didn’t feel prepared. I passed, but not by the comfortable margin I had on the Windows XP and Vista tests. Microsoft’s MCP site shows no preparation material (no Classroom training, e-Learning, books, or Practice Tests). It didn’t help that the Microsoft 70-680 book contained many errors. I found more than just listed here: http://support.microsoft.com/kb/978189.

    So I guess I am posting to reinforce what you’ve said about being prepared and knowing the objectives. Although your post said “the 70-682 is not a difficult exam”, I would contend that some of the questions had a level of difficulty to them (some were not difficult and were similar to book questions though). Is Transcender going to offer content targeting this exam?

    • Are the questions interactive or multiple choice?

      • I’m pretty sure that’s covered by the NDA. If by “interactive” you mean “live in the application” or performance-based, as far as I know Microsoft only has a limited number of performance-based exams, and even they include multiple choice questions.

      • I honestly can’t remember (but thanks to The Transcender Team for that word of caution – sounds like I could not say if I did remember). Still, the statement below says that Microsoft may alter the exam in the time between. Microsoft says: “This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.” (http://www.microsoft.com/learning/en/us/exam.aspx?ID=70-682)

        In the time since I posted, I see Transcender 70-682 is available. I have both taken Microsoft exams that have included simulation items and have used Transcender materials to prepare for Microsoft exams. In my experience, I can say that the Transcender prep materials are sufficient to cover simulation questions. In any case, make sure you know everything in the “Skills Covered” section, which would include command line interface, since ImageX technology (used with Windows image) is command oriented. Others have said that Microsoft TechNet information is helpful to review as well.

  3. I just took the 682 test and it was nothing like I expected. I studied the 680 and 685 MS study materials (and I do mean MS books). When I took the test I found it dificults to follow. I cannot comment much on ther content because of the agreement you have to sign but I will say that you may be surprised at the things you are asked. I know I was. Studying the MS books and prep tests for over 2 months did not adiquately prepare me for this test. Study HARD and expect anything!


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